Terms of Services

These Terms of Service (“Terms”) are a binding legal agreement between you and Fivesenses that govern your right to use the websites, applications, and other offerings from Fivesenses (collectively, the “Fivesenses Platform”). When used in these Terms, “Fivesenses,” “we,” “us,” or “our” refers to the Fivesenses.

The Fivesenses Platform offers an online venue that enables users (“Members”) to publish, offer, search for, and book services. Members who publish and offer services are “Hosts” and Members who search for, book, or use services are “Guests.” Hosts offer accommodations (“Accommodations”), activities, excursions, and events (“Experiences”), and a variety of travel and other services (collectively, “Host Services,” and each Host Service offering, a “Listing”). You must register an account to access and use many features of the Fivesenses Platform, and must keep your account information accurate. As the provider of the Fivesenses Platform, Fivesenses does not own, control, offer or manage any Listings or Host Services. Fivesenses is not a party to the contracts entered into directly between Hosts and Guests, nor is Fivesenses a real estate broker, travel agency, or insurer. Fivesenses is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms of Service (“Payment Terms”).

We maintain other terms and policies that supplement these Terms like our Privacy Policy, which describes our collection and use of personal data, and our Payments Terms, which govern any payment services provided to Members by the Fivesenses payment entities (collectively "Fivesenses Payments").

If you are a Host, you are responsible for understanding and complying with all laws, rules, regulations and contracts with third parties that apply to your Host Services.


1. Searching and Booking on Fivesenses.


2. Cancellations, Travel Issues, Refunds and Booking Modifications.


3. Your Responsibilities and Assumption of Risk.


4. Reviews.

After each Host Service, Guests and Hosts will have an opportunity to review each other. Your Review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Content Policy or Review Policy. Reviews are not verified by Fivesenses for accuracy and may be incorrect or misleading.


5. Content.

Parts of the Fivesenses Platform enable you to provide feedback, text, photos, audio, video, information, and other content (collectively, “Content”). By providing Content, in whatever form and through whatever means, you grant Fivesenses a non-exclusive, worldwide, royalty-free, irrevocable, perpetual, sub-licensable and transferable license to copy, modify, prepare derivative works of, distribute, publish and otherwise exploit, that Content, without limitation. If Content includes personal information, our Privacy Policy describes how we use that personal information. Where Fivesenses pays for the creation of Content or facilitates its creation, Fivesenses may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant Fivesenses the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. Content must comply with our Content Policy and Nondiscrimination Policy, which prohibit, among other things, discriminatory, obscene, harassing, deceptive, violent, and illegal content. You agree that Fivesenses may make available services or automated tools to translate Content and that your Content may be translated using such services or tools. Fivesenses does not guarantee the accuracy or quality of translations and Members are responsible for confirming the accuracy of such translations.


6. Fees.

Fivesenses may charge fees (and applicable Taxes) to Hosts and Guests for the right to use the Fivesenses Platform. More information about when service fees apply and how they are calculated can be found on our Service Fees page. Except as otherwise provided on the Fivesenses Platform, service fees are non-refundable. Fivesenses reserves the right to change the service fees at any time, and will provide Members notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time.


7. Modification.

Fivesenses may modify these Terms at any time. When we make material changes to these Terms, we will post the revised Terms on the Fivesenses Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of any material changes by email at least 30 days before the date they become effective. If you disagree with the revised Terms, you may terminate this agreement immediately as provided in these Terms. If you do not terminate your agreement before the date the revised Terms become effective, your continued access to or use of the Fivesenses Platform will constitute acceptance of the revised Terms.


8. Resolving Complaints and Damage Claims.

If a Member provides valid evidence that you, your guest(s), or your pet(s)damaged the complaining Member’s real or personal property, or real or personal property the complaining Member is responsible for, including consequential damages, ("Damage Claim"), the complaining Member can notify Fivesenses and/or seek compensation through the Resolution Center. You will be notified of the Damage Claim and given an opportunity to respond. If you agree to pay, or if the Damage Claim is escalated to Fivesenses and Fivesenses determines in its sole discretion that the Damage Claim is valid and you are responsible for the Damage Claim, Fivesenses via Fivesenses Payments can collect the amount of the Damage Claim from you. You agree that Fivesenses may seek to recover from you under any insurance policies you maintain and that Fivesenses may also pursue against you any remedies it may have available under applicable law, including referral of the matter to a collections agency, and/or pursuit of available causes of action and/or claims against you. You agree to cooperate in good faith, provide any information Fivesenses requests, execute documents, and take further reasonable action, in connection with Damage Claims, Member complaints, claims under insurance policies.